Mon. Oct 18th, 2021


Do the rates include all the applicable taxes, electricity, gas, and water usages?
Yes, the rates quoted do include all applicable taxes, electricity, gas, and water usage – for 2 people. If the unit has enough beds for more than 2 people and we advise you can sleep additional people in the unit, then each additional person is $50 per week to cover additional towels, linen, gas, water & electricity charges.

Do the apartments include bed linen and towels?
Yes, the apartments are fully equipped with all sheets, towels (1 per person) & blankets. We also provide extra blankets. Each unit also has a hand towel and bathroom floor mat. Beach towels available upon request.

Do the apartments have laundry facilities?
All apartments (except ShortStays 8 & 11) have their own washing machines and clothes drying racks/ airers. ShortStays 3, 4, 6, 7 & 10 also have dryers. ShortStays 8, 9 & 11 have access to communal coin-operated washing machines and dryers.

How do we collect the keys to the apartment on our arrival?
Arrival time is from 2:00PM to 6:00PM. As we are not a Hotel we have out of hours charges beyond 6PM and these are listed below. We will arrange a suitable time to meet you and show you through the unit on arrival.

Alternatively we can meet your friends / relatives after 2PM and then meet you the following day to collect the balance and security bond paperwork etc.

When do we pay for accommodation, and do you accept credit cards on arrival?
The balance of the rental is due on or before arrival.

Yes we accept credit cards (VISA / MasterCard only plus 3.50%).  

Traveller’s cheques can be exchanged at all Australian airports (both International & Domestic), at any bank or Bureau de Change and need to be converted to Australian currency prior to arriving at the unit. Please note as banks require photo ID we are unable to accept traveller’s cheques and exchange them for you.

You may decide to pay the entire balance owing via credit card using PayPal (an eBay company) prior to your arrival. You will need to make this payment via the internet (additional fees apply). Please note that depending on your country of origin you may need to verify yourself to PayPal before you can make transactions over $1,000. PayPal may need to call your home phone land line and verify your details over the phone. This must be done before you arrive. 

How do we pay the security bond?
Your security bond in the form of a signed credit card authority is required on arrival. Please note that Debit Cards are not acceptable. You must provide a valid credit card (VISA / MasterCard only). A hold will be placed on your credit card funds to the value of AUD$500 to AUD$700 depending on the size of your unit and will be advised via email. This will reduce your available credit limit by AUD$500 to AUD$700 for the duration of your stay. Please review your credit card limit prior to arrival to ensure you have sufficient funds. You also need to provide identification from either an Australian driver’s licence or a current passport.

Your credit card will only be debited in the event that there are outstanding charges, damages or loss caused to the property during your stay. This amount may be over $500 or $700. That is, you are liable for any outstanding charges and/ or the repair or replacement value of damage or loss to the property regardless of the amount, plus credit card fees and time & effort.

If you have booked through Airbnb Management website please note that on your contact form.,

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